Privacy Policy

This website is operated by Radius Table Tennis. We respect your privacy and are committed to protecting your personal information. This policy explains what information we collect, how we use it and how we keep it safe.

By using our website, submitting a form, making a booking or applying for membership, you agree to this Privacy Policy.

1. Information we collect

We may collect the following types of information when you use our website or our services.

1.1 Information you enter in website forms

When you submit a contact form, booking form or membership enquiry through the website, we collect the details you provide, for example
• Name
• Phone number
• Email address
• Preferred booking time, service or membership type
• Any message or notes you choose to enter

1.2 Information from bookings and membership forms

When you fill in a booking form, membership application form or other forms online or on paper, we may collect
• Name
• Contact details, such as phone number and email
• Emergency contact name and phone number
• Age group or date of birth, for example to confirm youth or senior membership
• Basic health information that you choose to provide, to help us support safe participation
• Membership type, start and expiry dates
• Booking history, attendance records and payment status

1.3 Technical and usage information

To help us understand how visitors use the website, we may collect
• IP address and approximate location
• Browser type and device type
• Pages visited and time spent on each page

This information is usually collected through cookies or similar technologies and is generally aggregated and not used to identify you personally.

2. How we use your information

We may use the information we collect for the following purposes

1. To set up, manage and update your membership and related payments

2. To manage and confirm your bookings, lessons and attendance

3. To respond to your enquiries and provide customer support

4. To contact you about important information, for example changes to bookings, opening hours or venue policies

5. To send you news and updates about our activities, events and offers, where you have agreed to receive them, you can ask us to stop at any time

6. To help keep you safe in the venue, including contacting your emergency contact if needed

7. To manage our records, accounting and internal administration

8. To analyse and improve our website, services and membership offerings

We use your personal information only for Radius Table Tennis operations and related purposes. We do not sell your personal information.

3. Cookies and analytics

Our website may use cookies and analytics tools, such as Google Analytics or Meta Pixel, to understand how visitors use the site and to improve our marketing.

These tools may collect information such as
• IP address
• Device and browser type
• Pages visited and actions taken on the site

You can usually control or delete cookies through your browser settings. If you block cookies, some parts of the website may not work as intended.

4. Photos and media

During events, lessons or regular play, we may from time to time take photos or videos for promotional or record keeping purposes.

If you do not wish to appear in any images, please tell us in advance in writing or speak to a staff member. We will respect your choice as far as reasonably possible.

5. Sharing your information

We do not sell your personal information. We may share your information only in limited situations

1. With trusted service providers who help us operate the website, send emails, process data or provide IT support, and who are required to keep your information secure and use it only for the services they provide to us

2. Where we are required to do so by New Zealand law, regulation or legal process

3. Where it is necessary to protect your safety, the safety of others, or the rights and property of Radius Table Tennis

We do not share your membership details with third parties for their own marketing purposes.

6. Data storage and security

Your membership and booking records are stored securely in our digital systems and or in locked physical files and are accessed only by authorised staff for the purposes described in this policy.

We take reasonable physical, technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or alteration. However, no method of transmission or storage is completely secure and we cannot guarantee absolute security.

7. Data retention

We keep your personal information for as long as it is needed for the purposes described in this policy

• For active members, while your membership is current
• For a reasonable period after your membership ends, for example to answer questions or comply with legal and tax requirements
• For as long as required by New Zealand law

After this period, we will delete or anonymise your information where it is no longer needed.

8. Your rights

You have the right to

1. Ask what personal information we hold about you

2. Request access to your personal information

3. Request correction of your information if you believe it is inaccurate or incomplete

4. Ask us to update your contact preferences, for example to stop receiving marketing messages

To exercise these rights, please contact us using the details below. We may need to verify your identity before acting on your request.

9. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, or if you would like to request access to or correction of your information, please contact

Radius Table Tennis
33 Ben Lomond Crescent
Pakuranga, Auckland, New Zealand

Email:hello@radiustt.com
Phone: 021 037 6163