In this Agreement, Radius Table Tennis Venue is referred to as “the Venue”.

This Agreement applies to all individuals or groups who book and use the Venue through online booking, phone booking, or on-site registration.

By completing a booking, making payment, or entering the Venue to use the facilities, the user is considered to have read, understood, and agreed to follow all terms of this Agreement.

1. Booking and Confirmation

1. Venue use can be booked through the channels accepted by the Venue, including the online system, phone, or on-site registration.

2. A booking is confirmed only after the Venue confirms it and the required payment has been completed.

3. The booking time will follow the confirmed booking information. The Venue may adjust table arrangements due to maintenance, competitions, events, or management needs, and will try to notify the relevant users in advance where possible.

4. For safety and management reasons, the person making the booking needs to provide true and accurate information, including the number of players and basic contact details. The number of users should match the booking record. Without approval, the number of users cannot be more than the booked number.

5. The Venue may provide an entry pass for the booking, including but not limited to an access code or temporary entry code. This pass is only for this booking and only for the users listed in the booking. The person making the booking needs to keep the entry pass safe and must not forward, share, or use it for unauthorised entry. If the Venue finds unusual use, it may limit or pause the related entry access.

6. If incorrect information or improper use of the entry pass causes management risk, extra cost, or other loss to the Venue, the Venue may take suitable management action and may require the responsible person to cover reasonable loss within the limits allowed by law.

7. All fees will follow the current price list or notice published by the Venue.

2. Booking Time and Late Arrival

1. Venue use is based on the booked time slot.

2. If a user is late for personal reasons, the booking time will not be extended or refunded.

3. Please leave on time after your booking ends, so the next booking can start smoothly.

4. Users should leave the Venue promptly after the booked time ends. If users stay longer than the booked time, the Venue may charge extra fees based on the extra time used.

3. Cancellation and Changes

1. If users need to cancel or change a booking, they need to notify the Venue at least 24 hours in advance.

2. If users cancel more than 24 hours before the booking starts, they may apply for a full refund.

3. If users cancel within 24 hours before the booking starts, a refund may be arranged according to the rules, but a 15% administration fee will be charged.

4. If users request a time change within 24 hours before the booking starts, the Venue will try to arrange it based on table availability but cannot guarantee that another table or time will be available. If the booking cannot be changed, no refund or reschedule will be provided.

5. If users cancel or change the booking within 2 hours before the booking starts, or do not arrive on time, the booking fee is not refundable.

4. Venue Use Rules

1. All users need to sign in or register before entering the Venue.

2. The Venue is a sports area. Users need to wear suitable sports clothing and sports shoes. Leather shoes, high heels, slippers, or other unsuitable shoes are not allowed in the sports area.

3. Smoking, alcohol, gambling, or any behaviour that affects public order is not allowed inside the Venue.

4. Please take care of the Venue facilities and equipment. If any facilities or equipment are damaged, users need to pay the repair or replacement cost.

5. After use, please return all table tennis equipment and related items to their proper place and keep the area clean and tidy.

5. Risk and Responsibility

1. Sports activities involve some risk. Users should take part based on their own health condition and follow staff safety instructions when using the Venue or joining activities.

2. Within the limits allowed by law, users are responsible for risks and losses caused by their own health condition, improper use of facilities, or failure to follow Venue safety rules.

3. The Venue will take reasonable steps to keep the Venue and facilities safe and provide necessary help within a reasonable range. Within the limits allowed by law, the Venue is not responsible for loss caused by a user’s personal carelessness, failure to follow rules, or third-party actions.

4. Users need to take care of their own personal items. The Venue is not responsible for lost, damaged, or stolen personal items, but will provide reasonable help where possible.

5. If the Venue needs to close temporarily or cannot provide services due to natural disasters, government orders, epidemic situations, power cuts, facility damage, or other events beyond the Venue’s reasonable control, this will not be treated as a breach of Agreement. The Venue may adjust or rearrange bookings based on the situation.

6. Agreement and Start Date

1. This Agreement applies to all individuals or groups who book or use Radius Table Tennis Venue. By completing a booking, making payment, or entering the Venue to use the facilities, users are considered to have read, understood, and agreed to follow all terms of this Agreement.

2. The Venue may update or adjust this Agreement based on laws, safety requirements, or operational needs. The latest version will follow the notice or official channels published by the Venue.

3. This Agreement will be interpreted under the relevant laws of New Zealand.